Customers Service

Return Policy

After-sales Service

1, If any product arrives to customer damaged or incorrect, please contact our customers service team ( to get repair.

2, Lanmodo provides 1 year warranty against manufacturing defects for Lanmodo-branded products, if customers get any question or problems, please contact us at

Policy for Return & Refund

1, Before you arrange your return package, please contact us for a Return Merchandise Authorization(RMA) at:

2, For return package, please arrange by EMS. Please note that we only accept EMS.

3, The items should be returned to correct address as instructed. If the products are returned to wrong address, we will keep the right to refuse refund due to not receive returned products.

4, All returned goods will be inspected for functions, damage and authenticity upon receipt.

5, Return Goods with RMA
   1) If returned goods with an RMA and in its original condition without any damage or dirty, we can offer a full refund of the item(s).

   2) If returned goods without an RMA will not be accepted and will be returned to sender.

   3) If returned goods with an RMA but in bad condition with incomplete functionality, we will do part refund according to damage percentage.

6, Return Address
Please contact Lanmodo Support Team at to get the correct return address.

7, Refund Methods
Generally, the amount will be returned back through the original payment methods in 7-15 working days after receiving the returned package. For more details, please contact Lanmodo Support Team at

8, Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Any question or needs, please contact us at:

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